Illustration by Rose Lowry

We do this by believing that those with whom we are working are in the best position to tell us about their situation and express their needs, and by working with them in genuine partnership.

Trust is fundamental on so many levels. In our work, we are often perceived to hold positions of power such as through access to resources and employment and our relationship with our donors.

Since this is how people often see us, we need to consider the ways in which that perspective might affect our relationship with them. We have to take pains to be honest brokers who are sincere and open about our intentions.

On a more personal level, giving people the benefit of the doubt—even if we don’t initially understand the motivation behind what is said or done—will support a more open exchange of information through which better understanding can be developed.

Read the essay Working in Conflict and Postconflict Areas: a Q&A.